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<h2 style="font: bold="bold" 24px="24px" /30px Helvetica, Arial, sans-serif; margin: 0px; padding: 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;">Troubleshooting</h2><span style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; float: none; display: inline="inline" !important; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;">for SecurityKISS Tunnel on Windows<span class="Apple-converted-space"> </span></span><br style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"/><br style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"/><p style="font: 14px="14px" /20px Arial, verdana, sans-serif; margin: 0px; padding: 10px="10px" 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;">If you got<span class="Apple-converted-space"> </span><b style="font-weight: bold;">'Connection failed'</b><span class="Apple-converted-space"> </span>message from SecurityKISS Tunnel, please try the following steps:</p><p style="font: 14px="14px" /20px Arial, verdana, sans-serif; margin: 0px; padding: 10px="10px" 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span style="color: rgb(0, 176, 0); font-size: 24px; font-weight: bold;" class="bulletgreen">1.<span class="Apple-converted-space"> </span></span>Select different server from the<span class="Apple-converted-space"> </span><a style="color: rgb(0, 160, 32); font-weight: bold; text-decoration: underline;" href="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDNKbGMyOTFjbU5sY3k5MGRYUnZjbWxoYkhNdmMyVnlkbVZ5WDJ4cGMzUXY%3D">list</a><span class="Apple-converted-space"> </span>and connect again</p><p style="font: 14px="14px" /20px Arial, verdana, sans-serif; margin: 0px; padding: 10px="10px" 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span style="color: rgb(0, 176, 0); font-size: 24px; font-weight: bold;" class="bulletgreen">2.<span class="Apple-converted-space"> </span></span>Select different protocol on the server list (UDP or TCP) and try again</p><p style="font: 14px="14px" /20px Arial, verdana, sans-serif; margin: 0px; padding: 10px="10px" 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span style="color: rgb(0, 176, 0); font-size: 24px; font-weight: bold;" class="bulletgreen">3.<span class="Apple-converted-space"> </span></span>Check your Internet connection and<span class="Apple-converted-space"> </span><a style="color: rgb(0, 160, 32); font-weight: bold; text-decoration: underline;" href="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDJaaGNTOXBibVJsZUM1d2FIQWpjMnh2ZHc9PQ%3D%3D#faq/index.php#slow">Firewall</a><span class="Apple-converted-space"> </span>settings</p><p style="font: 14px="14px" /20px Arial, verdana, sans-serif; margin: 0px; padding: 10px="10px" 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span style="color: rgb(0, 176, 0); font-size: 24px; font-weight: bold;" class="bulletgreen">4.<span class="Apple-converted-space"> </span></span>Whitelist SecurityKISSTunnel.exe in Firewall and<span class="Apple-converted-space"> </span><a style="color: rgb(0, 160, 32); font-weight: bold; text-decoration: underline;" href="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDJaaGNTOXBibVJsZUM1d2FIQWpZWFpu#faq/index.php#avg">Antimalware software</a></p><p style="font: 14px="14px" /20px Arial, verdana, sans-serif; margin: 0px; padding: 10px="10px" 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span style="color: rgb(0, 176, 0); font-size: 24px; font-weight: bold;" class="bulletgreen">5.<span class="Apple-converted-space"> </span></span>Make sure the operating system date and time are correctly set. SecurityKISS Tunnel requires valid current date to work.</p><p style="font: 14px="14px" /20px Arial, verdana, sans-serif; margin: 0px; padding: 10px="10px" 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span style="color: rgb(0, 176, 0); font-size: 24px; font-weight: bold;" class="bulletgreen">6.<span class="Apple-converted-space"> </span></span>Check if you are using up to date<span class="Apple-converted-space"> </span><a style="color: rgb(0, 160, 32); font-weight: bold; text-decoration: underline;" href="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDNKbGMyOTFjbU5sY3k5a2IzZHViRzloWkM5eVpXeGxZWE5sWDI1dmRHVnpMdz09">version</a><span class="Apple-converted-space"> </span>of the program. If not,<span class="Apple-converted-space"> </span><a style="color: rgb(0, 160, 32); font-weight: bold; text-decoration: underline;" href="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDNKbGMyOTFjbU5sY3k5a2IzZHViRzloWkM4PQ%3D%3D">download</a><span class="Apple-converted-space"> </span>and install the new version. You can also send an empty email to<span class="Apple-converted-space"> </span><a style="color: rgb(0, 160, 32); font-weight: bold; text-decoration: underline;" href="mailto:download@securitykiss.com">download@securitykiss.com</a><span class="Apple-converted-space"> </span>and we will send back a copy of the program.</p><p style="font: 14px="14px" /20px Arial, verdana, sans-serif; margin: 0px; padding: 10px="10px" 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span style="color: rgb(0, 176, 0); font-size: 24px; font-weight: bold;" class="bulletgreen">7.<span class="Apple-converted-space"> </span></span>Run SecurityKISS Tunnel in Troubleshooting mode:</p><br style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"/><img style="font: 14px="14px" /20px Arial, verdana, sans-serif; border: 0px="0px" currentColor; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" src="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDJsdFlXZGxjeTl3Y205a2RXTjBMM1J5YjNWaWJHVnphRzl2ZEdsdVp5NXdibWM9"/><span style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; float: none; display: inline="inline" !important; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span class="Apple-converted-space"> </span></span><br style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"/><br style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"/><span style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; float: none; display: inline="inline" !important; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;">And select Option -> Reinstall TUN/TAP Driver<span class="Apple-converted-space"> </span></span><br style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"/><br style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"/><img style="font: 14px="14px" /20px Arial, verdana, sans-serif; border: 0px="0px" currentColor; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" src="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDJsdFlXZGxjeTl3Y205a2RXTjBMM0psYVc1emRHRnNiSFIxYm5SaGNDNXdibWM9"/><span style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; float: none; display: inline="inline" !important; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span class="Apple-converted-space"> </span></span><br style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"/><br style="font: 14px="14px" /20px Arial, verdana, sans-serif; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"/><p style="font: 14px="14px" /20px Arial, verdana, sans-serif; margin: 0px; padding: 10px="10px" 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;"><span style="color: rgb(0, 176, 0); font-size: 24px; font-weight: bold;" class="bulletgreen">8.<span class="Apple-converted-space"> </span></span>If none of the above steps helps, run the Troubleshooting mode again:</p><ul style="font: 14px="14px" /20px Arial, verdana, sans-serif; list-style: square; margin: 0px; padding: 0px; color: rgb(83, 83, 83); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: rgb(240, 240, 240); -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="bulletsquare"><li style="margin-left: 30px;">Exit SecurityKISS Tunnel if it was opened (Action -> Exit)</li><li style="margin-left: 30px;">Start SecurityKISS Tunnel in Troubleshooting mode as above (Windows Start menu -> SecurityKISS Tunnel -> Troubleshooting mode)</li><li style="margin-left: 30px;">Try to connect and wait for connection succeeds/fails</li><li style="margin-left: 30px;">Send us logs for analysis using Options -> Send logs:<span class="Apple-converted-space"> </span><br/><br/><img style="border: 0px="0px" currentColor;" src="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDJsdFlXZGxjeTl3Y205a2RXTjBMM05sYm1Sc2IyZHpMbkJ1Wnc9PQ%3D%3D"/><br/><br/></li><li style="margin-left: 30px;">Describe the problem and include your<span class="Apple-converted-space"> </span><a style="color: rgb(0, 160, 32); font-weight: bold; text-decoration: none;" href="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDNKbGMyOTFjbU5sY3k5MGRYUnZjbWxoYkhNdlkyeHBaVzUwWDJsa0x3PT0%3D">Client ID</a><span class="Apple-converted-space"> </span>in the<span class="Apple-converted-space"> </span><a style="color: rgb(0, 160, 32); font-weight: bold; text-decoration: none;" href="http://109.235.50.177/index.php?q=YUhSMGNEb3ZMM2QzZHk1elpXTjFjbWwwZVd0cGMzTXVZMjl0TDNOMWNIQnZjblF2">support</a><span class="Apple-converted-space"> </span>form.<br/>In case of any problem with sending logs:</li><li style="margin-left: 30px;">Open the following path c:\Program Files\SecurityKISS Tunnel\Debug\ in your file system and send the files that you find there by email to<span class="Apple-converted-space"> </span><a style="color: rgb(0, 160, 32); font-weight: bold; text-decoration: none;" href="mailto:support@securitykiss.com">support@securitykiss.com</a></li></ul> |
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发表于 2012-5-8 12:43:24